Frequently Asked Questions

Finding & Visiting Us

Q: Where are you located, and is there parking nearby?
A: We are at 20 Carrington Street, a short walk from Nottingham Railway Station. While we do not have our own parking, there are several public car parks and on-street parking spaces nearby.

Q: What are your opening hours, and how do I book an appointment?
A: We are open 9:00 AM to 5:00 PM (Monday, Tuesday, Wednesday, and Friday) and 9:00 AM to 1:00 PM on Saturdays. We are closed on Thursdays and Sundays. We do not take online bookings, so please call us or pop into the shop to book.

Sight Tests & Eye Health

Q: Do you offer sight tests, and are they free?
A: Yes, our in-house optometrist provides comprehensive sight tests, which we usually recommend having every two years. We also offer free NHS sight tests for those who qualify—just contact us to check your eligibility.

Q: Do you offer home visits?
A: Yes, we provide home visits for people who are unable to get to our high street practice. Please call us to arrange a time that suits you.

Frames & Lenses

Q: What kind of frames do you sell, and can you help me choose?
A: We have a fantastic range of children's glasses and designer frames from brands like Ray-Ban, Land Rover, and Calvin Klein. Our trained team loves helping customers find the perfect frames to suit their face shape, lifestyle, and personal style.

Q: Can you handle complicated prescriptions or put new lenses in my old frames?
A: Absolutely. We are fully equipped for complex prescriptions and offer varifocals, bifocals, and helpful coatings like anti-glare and UV protection. If your current frames are in good condition, we can often fit new lenses into them so you do not have to buy new ones.

Q: Do you sell prescription sunglasses or sports eyewear?
A: Yes, we supply prescription sunglasses, protective sports goggles, and prescription swimming goggles to keep your vision clear whatever you are doing.

Orders, Care & Repairs

Q: How long will my glasses take, and can I use an NHS voucher?
A: It usually takes about one week for your new glasses to be ready. We happily accept NHS optical vouchers, which you can use towards the cost of your glasses or contact lenses.

Q: Can you adjust or repair my glasses if they break or do not fit?
A: Yes! A good fit is essential for comfort and vision, so bring them in and we will adjust them. If they break, we can often repair them depending on the damage. We also sell cleaning sprays, microfibre cloths, and hard cases to help you care for them properly.

Q: Can I return or exchange glasses if I am not happy with them?
A: We want you to love your glasses, so we do have a return and exchange policy. Please speak with us in-store for the exact details.

Contact Lenses

Q: What types and brands of contact lenses do you offer?
A: We stock trusted brands like Acuvue, Biofinity, and Dailies. We offer a wide range to suit your needs, including daily disposables, monthly lenses, toric lenses for astigmatism, and multifocal lenses.

Q: Will you teach me how to use contact lenses and check my eye health?
A: Yes, we provide full training on how to safely put in, take out, and care for your lenses. We also schedule regular aftercare check-ups to make sure your lenses remain comfortable and your eyes stay perfectly healthy.